Booking an airline ticket is often an exciting part of planning a journey. However, mistakes can happen, especially when entering passenger details during the reservation process. One of the most common errors travelers face is the misspelling of a passenger’s name. Since airlines have strict security and identification rules, correcting such mistakes can feel stressful. If you are flying with Aeromexico, you may wonder whether there is a fee to update or correct a passenger name and what the exact process looks like.
This comprehensive guide explores Aeromexico’s name correction policies, potential fees, eligibility requirements, and tips for avoiding complications when handling name-related issues. By the end of this article, you will have a clear understanding of how to manage name corrections efficiently with Aeromexico.
Why Correcting a Passenger’s Name Matters
Airline security procedures are very strict. The name on your ticket must exactly match the name on your government-issued photo identification or passport. Even minor discrepancies, such as missing middle initials, reversed last names, or typographical errors, can create boarding problems.
Here are some reasons why correcting names is important:
- Airport security compliance: Airlines are required to transmit passenger details to security authorities. Any mismatch can lead to delays or denial of boarding.
- Immigration and customs rules: For international flights, passport details and ticket names must be identical. Any discrepancy may result in denied entry at immigration.
- Smooth check-in: Airlines may flag reservations with mismatched names, requiring passengers to resolve the issue before receiving a boarding pass.
For these reasons, airlines, including Aeromexico, take name correction requests seriously, and they have specific rules in place for handling them.
Aeromexico’s Policy on Name Corrections
Aeromexico understands that travelers occasionally make errors while booking. The airline allows name corrections under certain conditions but does not permit a complete transfer of a ticket to another person. This distinction is crucial because a name correction is different from a name change.
- Name correction: Fixing spelling errors, adding missing letters, or adjusting the order of names so they match the identification document.
- Name change or transfer: Replacing the passenger on the booking with a completely different individual. Aeromexico does not allow ticket transfers.
So, if you accidentally misspelled your name as “Jonh” instead of “John,” Aeromexico may allow you to correct it. But you cannot take a ticket issued for “Maria Lopez” and transfer it to “Carlos Lopez.”
Situations Where Aeromexico Allows Name Corrections
Aeromexico permits passengers to request corrections in several scenarios. Here are the most common:
- Minor Spelling Errors
Small mistakes, such as missing letters, misplaced characters, or typos, can usually be corrected. - Reversed First and Last Names
If the booking system recorded your surname and given name in the wrong order, Aeromexico typically allows a correction. - Legal Name Changes
Passengers who have legally changed their name due to marriage, divorce, or other reasons can request an update by providing valid legal documents. - Missing Middle Names or Initials
If your passport includes a middle name or initial that was omitted, Aeromexico can add it for accuracy. - Special Characters or Diacritical Marks
Some booking systems cannot handle accents, apostrophes, or diacritical marks. Aeromexico may adjust names to reflect the correct spelling as shown on identification.
Aeromexico Name Correction Fees
Now to the key question: Does Aeromexico charge a fee to update the passenger name?
Yes, in most cases, Aeromexico applies a fee for making corrections to names on tickets. The fee amount can vary depending on factors such as:
- Route: Domestic flights may have lower correction fees than international flights.
- Type of Ticket: Basic fare tickets or promotional fares often have stricter restrictions compared to flexible fares.
- Timing: Requests made shortly after booking may sometimes be adjusted at little or no cost, while last-minute corrections often incur higher fees.
- Method of Request: Corrections made through the Aeromexico website or customer service center may differ in cost compared to changes processed through a travel agency.
While the exact fee is not always publicly advertised because it may vary by route and ticket type, passengers can generally expect to pay anywhere between 30 to 150 USD for name corrections.
How to Correct a Passenger Name on Aeromexico
If you need to fix a name on your Aeromexico ticket, follow these steps:
Step 1: Review Your Booking
Log into the Aeromexico website or app and carefully check the name on your ticket. Compare it with your passport or government-issued identification to confirm whether a correction is necessary.
Step 2: Gather Documentation
Prepare your identification documents and, if applicable, legal paperwork such as a marriage certificate, divorce decree, or court order supporting the name change.
Step 3: Contact Aeromexico Customer Service
- You can call Aeromexico’s reservation center directly.
- Alternatively, you may visit an Aeromexico ticket office or counter at the airport.
Explain the situation clearly and provide supporting documentation if needed.
Step 4: Pay Applicable Fees
If a fee is required, Aeromexico will inform you of the cost before processing the correction. Once paid, they will update your ticket.
Step 5: Receive Updated Confirmation
After the correction is made, you will receive an updated itinerary with the corrected name. Verify it immediately to ensure accuracy.
Name Correction Rules for Different Booking Channels
The process can vary depending on how the ticket was purchased:
- Direct Booking through Aeromexico
If you purchased the ticket through Aeromexico’s official website, mobile app, or customer service, corrections are straightforward. - Booking through Travel Agencies or Third-Party Websites
If you booked through an online travel agency or third-party website, you may need to contact the agency directly. In some cases, both the agency and Aeromexico must approve the correction. Additional fees may apply. - Group Bookings
For group reservations, name correction requests are handled differently. The group booking manager or agency must coordinate with Aeromexico.
Restrictions on Aeromexico Name Changes
While Aeromexico allows corrections, there are limitations passengers should be aware of:
- Complete Transfers Are Not Allowed: You cannot transfer your ticket to another person.
- Limited Corrections for Certain Fares: Basic or promotional fares may restrict corrections or make them more expensive.
- Time Restrictions: Some tickets may not be corrected within 24 hours of departure.
- International Travel Compliance: Corrections must match the passenger’s passport exactly, and authorities may deny boarding if discrepancies remain.
Tips to Avoid Name Correction Issues
- Double-Check Before Booking
Always verify your details before submitting a reservation online. Even one small typo can create complications. - Use Official Identification as a Reference
When booking, copy your name exactly as it appears on your passport or ID. - Book Early
Early bookings give you more time to spot and correct errors. - Confirm After Booking
Once you receive your confirmation email, review the details immediately. If you act quickly, Aeromexico may correct small errors without charging a fee. - Keep Legal Documents Handy
If your name has changed recently, always travel with documentation proving the change.
Frequently Asked Questions
- Can I update my name online?
Aeromexico may allow certain corrections online, but most name changes require contacting customer service directly. - What if I only made a small typo?
Minor corrections are usually permitted, but fees may still apply depending on the fare. - How long does it take for a correction to be processed?
Most corrections are completed immediately once fees are paid, but some may take longer depending on verification requirements. - Does Aeromexico waive correction fees in any case?
Sometimes, if you contact them within 24 hours of booking, they may correct small errors at no cost. - Do children’s tickets follow the same correction rules?
Yes, the rules for name corrections apply to both adult and child passengers.
Conclusion
Mistakes happen when booking airline tickets, and correcting them can be a hassle if you are not familiar with the airline’s policies. With Aeromexico, name corrections are possible, but they are subject to fees and restrictions. While the airline allows minor spelling changes, legal name adjustments, and corrections for formatting errors, it does not allow tickets to be transferred from one passenger to another.
The cost for corrections varies depending on ticket type, travel route, and how the booking was made. To avoid these fees and complications, it is best to double-check your details before confirming your booking. However, if an error does occur, knowing the correct procedure and acting quickly can save you time, money, and unnecessary stress.
By understanding Aeromexico’s policies on passenger name corrections, you can ensure a smoother travel experience and avoid unpleasant surprises at the airport.